@book{12495,
	author = {Jeston, John. and Nelis, Johan.},
	title = {Business process management},
	publisher = {Routledge,},
	year = {2014.},
	address = {Abingdon, Oxon :},
	edition = {3rd ed.},
	url = {http://www.tandfebooks.com/isbn/9780203081327}
}