TY  - BOOK
AU  - Jeston,John
AU  - Nelis,Johan
TI  - Business process management: practical guidelines to successful implementations 
SN  - 9780203081327 (e-book : PDF)
PY  - 2014///
CY  - Abingdon, Oxon
PB  - Routledge
KW  - Workflow
KW  - Management
KW  - Reengineering (Management)
KW  - Business planning
KW  - Industrial management
KW  - Electronic books
KW  - lcsh
N1  - Includes bibliographical references and index; pt. 1. Frequently asked questions -- pt. 2. BPM : how do you do it? The 7FE framework -- pt. 3. Case studies and BPM maturity; Also available in print edition
UR  - http://www.tandfebooks.com/isbn/9780203081327
ER  -