@book{12496,
	author = {Andrews, Rhys. and Entwistle, Tom.},
	title = {Public service efficiency},
	publisher = {Routledge,},
	year = {2014.},
	series = {Routledge critical studies in public management},
	address = {New York :},
	url = {http://www.tandfebooks.com/isbn/9780203749159}
}