@book{4355,
	author = {Bennett, Robert J.},
	title = {Local business voice},
	publisher = {Oxford University Press,},
	year = {2011.},
	address = {Oxford :},
	note = {Oxford scholarship online Business and Manageme},
	url = {http://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199584734.001.0001/acprof-9780199584734?rskey=bVmaOY&result=45}
}